Printed or digital ticket
Customers choose a department at the kiosk and receive their number on paper or on their smartphone through a QR code.
Queues, content, and devices managed from one platform
A centralized queue management system coordinating printed and digital tickets, departments, displays, and content across every location.
Calling integrated into counter operations
Operators advance the queue from a dedicated monitor, physical buttons, or existing devices such as a compatible scale.
Queue status and waiting time in view
Kiosks, smartphones, and displays show the number, department, and dynamic wait estimate based on the real service pace.
Where queue management makes a real difference
High-traffic environments where order, clear information, and predictable waiting improve service.
Beyond queues: every type of in-store content
Dynamic waiting-time estimates
Quiwe uses tickets, calls, and service duration to update the waiting time shown on kiosks, displays, and smartphones throughout the day.
How waiting time is calculated
1. It starts from real counter pace
As numbers are called and served, the system learns the current service rhythm of that department.
2. It adapts when rhythm changes
If service speeds up or slows down, the estimate adjusts progressively instead of jumping unpredictably.
3. It avoids misleading spikes
Long pauses or unresolved tickets do not dominate the estimate, so displayed waiting time stays realistic.
4. It stays informative from day start
When little history is available, the system uses a conservative default pace and then automatically shifts to real observed behavior.
Digital queue with virtual smartphone tickets
Customers can receive virtual tickets and track their turn on smartphone, keeping queue position under control even when they are not standing in front of the counter.
Virtual ticket
Queue number
A-027
Department: Customer service
Estimated wait: 09 min
Code
QW-9K3L-27
Virtual tickets always in view
Customers can track their turn independently on their own device, even away from the counter.
Remote ingredient book and technical sheets
Ingredient documents and product technical sheets are configured remotely from the centralized dashboard and distributed instantly to in-store endpoints.
HQ-controlled document content
Technical documents and ingredient information are distributed consistently across all in-store endpoints.
Price checker on full store inventory
The price-checker can query the complete store inventory to show prices, specifications, and detailed product information through customer-system integrations.
Live schedule
Campaigns synchronized across every display
Dynamic flyer with centralized scheduling
The kiosk can run promotional image rotations managed via dashboard scheduling, keeping campaigns and in-store communication consistently updated.
Centralized promotional scheduling
Image rotation and campaign control managed from one dashboard workflow.
Active deployment
Already operating in a grocery retail location
A single deployment coordinates 12 devices across kiosks and displays, integrates with proprietary software, and keeps service running over the local network.
12
coordinated devices
≈300
indicative daily interactions
6+ months
of observed operation
Indicative data from one deployment.
A configuration designed around your location
Hardware
New or already available
We can supply customized kiosks and displays or install Quiwe on existing devices after a technical assessment.
Project-based configuration
Software
Device-based licensing
Pricing mainly depends on device count, required capabilities, and the integrations needed.
Custom quotation
The assessment includes
Configuration of kiosks, displays, and operator monitors
Central dashboard for queues, content, and diagnostics
Synchronized printed and digital tickets
APIs, integrations, and support defined for the project
Activation on compatible hardware can be quick. Customized hardware supply may require up to two months.
Request a quote