Carrefour pilots live queue monitoring in assisted departments
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February 27, 2026

Carrefour pilots live queue monitoring in assisted departments

Real-time displays and peak analytics help store teams reallocate staff during high-traffic windows.

Selected Carrefour stores launched a live queue monitoring pilot in assisted departments, with indicators visible to both staff and customers.

What changes on the floor

Managers can track wait times and ticket volumes in real time and react quickly with additional counters or staff reallocation.

Initial impact

  • Lower congestion during peak hours
  • Higher perceived transparency for customers
  • Historical data supporting better shift planning

2026 direction

Current pilots aim to integrate traffic forecasting and automatic staffing recommendations.

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